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Training Programs Some of our training programs include: SUPERVISION FOR TOP PERFORMANCE TRAINING OBJECTIVES This program is designed for those individuals who supervise another staff member. The purpose of the training is to enhance the effectiveness and efficiency of the supervisor/supervisee relationship. The training explores the various aspects of each role and looks at techniques that will enhance cooperation and commitment to the mission of the organization. BENEFITS Improved spirit of cooperation and commitment to obtaining the goals of the organization. Less power struggles and conflicts and an increase in understanding communication and the ability to work together. Increased knowledge of reinforcement theories and implementation of AFFIRMATION, ACCEPTANCE and APPRECIATION techniques. MANAGING IMPOSSIBLE PEOPLE TRAINING OBJECTIVES This training program focuses on teaching strategies to managers, sales professionals and account representatives on how to handle those impossible, controlling and manipulative people whom one must face to conduct business in the 90’s. BENEFITS Improved effectiveness through the ability to negotiate with anyone and get positive results. The ability to get your message heard, resulting in an increased rate of job task completion. Improved effiency in managing irrational and power hungry people. INTERVIEWING FOR PEAK PERFORMANCE TRAINING OBJECTIVES This training program is designed to teach interviewing skills that “hit the mark”. The program teaches interviewers to feel comfortable and confident interviewing and helps them ask “THE RIGHT QUESTIONS”. Seasoned pros can learn ways to sharpen their skills and work on their weak spots. BENEFITS The development of a confident and successful interviewing style. Ability to use a variety of interviewing techniques when faced with a difficult or impossible situation. Ability to obtain the information you desire in less time, with greater efficiency and with minimum resistance. CONFLICT RESOLUTION & INTERPERSONAL STYLE TRAINING OBJECTIVES This program instructs managers on techniques to employ when faced with business conflicts. The program emphasizes positive communication and active listening. Team building is a major focus in this program, as well as negotiation skill building for positive organizational changes. BENEFITS Reduction of employee conflicts. Increased focus on job assignments. Improved morale, cohesive group development and teamwork. Decrease in lost business due to poor communication skills. MOTIVATIONAL MANAGEMENT TRAINING OBJECTIVES This training program is designed to instruct managers on effective motivational strategies. This program employs ways to empower employees to be the “Best They Can Be”. The program is geared towards developing inspirational leaders. BENEFITS Improved relationships with management and improved morale. Development of a motivated, active and energized team. Employees who feel good about what they are doing. Self directed and satisfied staff who want to contribute.

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